Support

The WORKSsitebuilder client and partner support teams play a critical role in the maintenance, ongoing development and evolution of the WORKSsitebuilder product. We are committed to providing the highest levels of system support and training during the planning, deployment and ongoing development of any WORKSsitebuilder solution.

Help desk support

WORKSsitebuilder’s help-desk provides users with 9am-6pm support as standard. Working to agreed SLA’s this cover can be extended to suit client requirement. The application itself has a comprehensive, context sensitive, on-line help tool to aid users where required.

Project management & Web Support

We use a web based project management tool for each client. Individual clients can access their project and create, view, and edit issues to be assigned to a particular resource for action. All work to be specified, timed, approved, and scheduled is documented giving complete visibility of progress at all times. An e-mail based workflow enables efficient communication between all WORKSsitebuilder staff and clients.

User training

WORKSsitebuilder training is a mixture of theory and hands-on, giving delegates a chance to understand their solution and the associated business benefits. Whilst the WORKSsitebuilder product is eminently usable we place an emphasis on training to ensure that users are maximising the potential of WORKSsitebuilder. Courses can be held at our offices in London or on client site to suit the expressed wishes and convenience of our customers or partners.

Partner training

As with the end-user training we believe that it is only with comprehensive training that partners will be able to extract maximum value from WORKSsitebuilder for their clients. We place a strong onus on partner training and support, enhanced with the partner extranet, to ensure that partners are well placed to design, develop, deploy and fully exploit the WORKSsitebuilder product.

Contact Support

To obtain support for your WORKSsitebuilder product please call technical support on +44 (0) 208 780 6375.