Support

Overview 
The WORSKsitebuilder client and partner support teams play a critical role in the maintenance, ongoing development and evolution of the WORKSsitebuilder product. We are committed to providing the highest levels of system support and training during the planning, deployment and ongoing development of any WORKSsitebuilder solution.

Help desk support
WORKSsitebuilder’s help-desk provides users with 9am-6pm support as standard. Working to agreed SLA’s this cover can be extended to suit client requirement. The application itself has a comprehensive, context sensitive, on-line help tool to aid users where required.

Web Support
As part of the package WORKSsitebuilder features integrated web support.  Requests are placed within the WORKSsitebuilder administration and progress / status of ongoing requests are tracked.

User training
WORKSsitebuilder training is a mixture of theory and hands-on, giving delegates a chance to understand their solution and the associated business benefits. Whilst the WORKSsitebuilder product is emminently usable we place an emphasis on training to ensure that users are maximising the potential of WORKSsitebuilder. Courses can be held at our offices in London or on client site to suit the expressed wishes and convenience of our customers or partners.

Partner training
As with the end-user training we believe that it is only with comprehensive training that partners will be able to extract maximum value from WORKSsitebuilder for their clients. We place a strong onus on partner training and support, enhanced with the partner extranet, to ensure that partners are well placed to design, develop, deploy and and fully exploit the WORKSsitebuilder product.

Contact Support
To obtain support for your WORKSsitebuilder product please call technical support on +44 (0) 208 780 6375.